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Unlocking the path to strategic advantage with AI in ITSM

CIO

Yet, despite the buzz, IT leaders remain wary of integrating it into IT service management (ITSM). For AI to make an impact, ITSM must be embraced not as a functional must-have, but as a competitive differentiator. AI is everywhere, surfacing in everything from search engines and virtual assistants to our breakfast conversations.

Advantage 368
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Celonis sues SAP for anti-competitive data access practices

CIO

The Munich-based startup accuses SAP of abusing its market power and harming competition, and thereby negatively impacting customers, according to the 61-page indictment filed by Celonis in San Francisco District Court on March 13. German process mining specialist Celonis has filed a lawsuit against ERP giant SAP.

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How to talk to your board about tech debt

CIO

Make the case on AI urgency Nothing motivates a board quite like competitive pressure. So it’s essential to show the ROI to your business from the management of these costs. Instead, show how leading companies manage it strategically. This creates a compelling “act now” narrative that boards understand.

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10 top priorities for CIOs in 2025

CIO

The economic and competitive landscape is extremely dynamic, and customers expect more seamless, personalized, and efficient experiences, Pappas says. If not, Thorogood recommends IT leaders build platforms that savvy business managers can use and encourage or require compliance with enterprise standards and processes.

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7 signs it’s time to modernize your IT systems

CIO

That’s great, because a strong IT environment is necessary to take advantage of the latest innovations and business opportunities. There are multiple examples of organizations driving home a first-mover advantage by adopting and embracing technology modernization when the opportunity presents itself early.”

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It’s 2025. Are your data strategies strong enough to de-risk AI adoption?

CIO

If 2023 was the year of AI discovery and 2024 was that of AI experimentation, then 2025 will be the year that organisations seek to maximise AI-driven efficiencies and leverage AI for competitive advantage. Primary among these is the need to ensure the data that will power their AI strategies is fit for purpose.

Advantage 418
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Embracing neurodiversity in IT for competitive advantage

CIO

So each neurodiverse professional’s experience is unique, but speaking for myself, being neurodiverse has been a huge competitive advantage in my technology career. At the same time, at least here in the US, mental health and diversity, neuro or otherwise, have seen a massive increase in education for both managers and employees.

Advantage 370