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Unlocking the path to strategic advantage with AI in ITSM

CIO

For AI to make an impact, ITSM must be embraced not as a functional must-have, but as a competitive differentiator. Beyond simplified service management, it also offers intelligent recommendations that make IT services more intuitive and accessible. If AI can unlock value in other sectors, why should ITSM be left behind?

Advantage 368
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5 Inspiring, Real-World Competitive Advantage Examples

Crayon

In business, getting a leg up on the competition isn’t easy. Whether that manifests in competitive marketing campaigns, competitive pricing tactics, or even a race to hire the best personnel—companies in the same or overlapping verticals constantly outmaneuver and outposition one another to win customers.

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Celonis sues SAP for anti-competitive data access practices

CIO

The Munich-based startup accuses SAP of abusing its market power and harming competition, and thereby negatively impacting customers, according to the 61-page indictment filed by Celonis in San Francisco District Court on March 13. German process mining specialist Celonis has filed a lawsuit against ERP giant SAP.

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It’s 2025. Are your data strategies strong enough to de-risk AI adoption?

CIO

If 2023 was the year of AI discovery and 2024 was that of AI experimentation, then 2025 will be the year that organisations seek to maximise AI-driven efficiencies and leverage AI for competitive advantage. Primary among these is the need to ensure the data that will power their AI strategies is fit for purpose.

Advantage 418
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How to talk to your board about tech debt

CIO

Make the case on AI urgency Nothing motivates a board quite like competitive pressure. Strategic investment: Assess the current state of your tech debt using the recommended actions in our report , with the goal to enable AI scaling and competitive advantage.

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Embracing neurodiversity in IT for competitive advantage

CIO

So each neurodiverse professional’s experience is unique, but speaking for myself, being neurodiverse has been a huge competitive advantage in my technology career. The term neurodiversity covers a range of conditions, as well as the various spectrums within each.

Advantage 370
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The key to operational AI: Modern data architecture

CIO

Operational AI offers organizations significant benefits, including time and cost savings, and critical competitive advantages in today’s business landscape. It’s the difference between a handful of AI success stories and reaching the point where the whole enterprise is running on intelligence.