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What fuels Soltour’s strategy of digitalization and innovation

CIO

The bigplayers,such as OTAs [Online Travel Agencies], are advancing in their adoption of new technologies, taking advantage of AI andbig datatools,while other actors are in earlier stages of integration, he says. This reflects the growing dependence on digital solutions to maintain competitiveness, he says.

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Unlocking the path to strategic advantage with AI in ITSM

CIO

For AI to make an impact, ITSM must be embraced not as a functional must-have, but as a competitive differentiator. Failing to tap into its potential keeps IT teams trapped in maintenance mode instead of innovation mode. If AI can unlock value in other sectors, why should ITSM be left behind?

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How to talk to your board about tech debt

CIO

Rather than discuss “legacy systems,” talk about “revenue bottlenecks,” and replace “technical debt” with “innovation capacity.” Operational drag (interest): “Our teams spend 25% of their time on workarounds rather than innovation.” Make the case on AI urgency Nothing motivates a board quite like competitive pressure.

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Leading the digital charge: Inspiring innovation and fostering a culture of excellence

CIO

So the question that plagues any professional entrusted with or motivated to drive a huge change initiative is how to inspire innovation and foster a culture of excellence. Support and encourage experimentation A culture of innovation cannot be built with an attitude of antagonism or aversion towards experimentation.

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Celonis sues SAP for anti-competitive data access practices

CIO

The Munich-based startup accuses SAP of abusing its market power and harming competition, and thereby negatively impacting customers, according to the 61-page indictment filed by Celonis in San Francisco District Court on March 13. German process mining specialist Celonis has filed a lawsuit against ERP giant SAP.

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10 top priorities for CIOs in 2025

CIO

AI, once viewed as a novel innovation, is now mainstream, impacting just about facet of the enterprise. Over the next 12 months, IT leaders can look forward to even more innovations, as well as some serious challenges. As 2025 dawns, CIOs face an IT landscape that differs significantly from just a year ago.

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9 IT resolutions for 2025

CIO

Innovate Shane McDaniel, CIO for the City of Seguin, Texas, says his city has grown by about 35% since the 2020 census. McDaniel says this work also creates a strong launchpad for more IT innovation in the upcoming year. Were embracing innovation, he explains. Heres what they resolve to do in the upcoming 12 months.

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