Unlocking the path to strategic advantage with AI in ITSM
CIO
NOVEMBER 14, 2024
Yet, despite the buzz, IT leaders remain wary of integrating it into IT service management (ITSM). The report highlighted that a small shift from a well-executed AI-powered ITSM strategy—like 3% of developers’ time redirected from troubleshooting to innovation—could translate into significant business outcomes.
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