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Unlocking the path to strategic advantage with AI in ITSM

CIO

Yet, despite the buzz, IT leaders remain wary of integrating it into IT service management (ITSM). The report highlighted that a small shift from a well-executed AI-powered ITSM strategy—like 3% of developers’ time redirected from troubleshooting to innovation—could translate into significant business outcomes.

Advantage 600
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How top IT leaders create first-mover advantage

CIO

In a business environment defined by volatility, uncertainty, complexity, and ambiguity (VUCA), the most successful CIOs are more than technology leaders; they’re “chief intentional officers.” Yet Sample cautions CIOs to take a step back and make sure the supposed game-changer is something your business really needs to participate in.

Advantage 765
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CIOs view cost management as possible AI value killer

CIO

Ninety percent of CIOs recently surveyed by Gartner say that managing AI costs is limiting their ability to get value from AI. In addition, if CIOs don’t fully understand the cost of scaling generative AI, they could miscalculate by 500% to 1,000%, says Hung LeHong, an analyst focused on executive leadership for digital business at Gartner.

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Why your business needs a cloud-based print management solution

CIO

Why your business needs a cloud-based print management solution If your business isn’t using a cloud-based print management solution, you’re missing out on a range of efficiency, environmental and security benefits. Each service offers slightly different benefits depending on business requirements.

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Agentic AI: 6 promising use cases for business

CIO

The promise the approach has for impacting business workflows has organizations such as Aflac, Atlantic Health System, Legendary Entertainment, and NASA’s Jet Propulsion Laboratory already pursuing the technology. IT service management giant ServiceNow has also added AI agents to its Now Platform.

Business 859
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A blueprint for successfully executing business-aligned IT strategies

CIO

In our fast-changing digital world, it’s essential to sync IT strategies with business objectives for lasting success. Technology has shifted from a back-office function to a core enabler of business growth, innovation, and competitive advantage.

IT 764
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Delivering better business outcomes for CIOs

CIO

Businesses have long understood that simplifying and centralizing operations can reduce costs, break down silos, and foster collaboration and sustainability. Yet, despite its potential, cloud computing has not fully leveraged these advantages in managing complex cloud environments.

Business 559