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5 top business use cases for AI agents

CIO

AI agents are powered by the same AI systems as chatbots, but can take independent action, collaborate to achieve bigger objectives, and take over entire business workflows. The business benefit is that attorneys can get through the contracting process faster, respond to customers faster, and transact faster than anyone else.

Business 538
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A blueprint for successfully executing business-aligned IT strategies

CIO

In our fast-changing digital world, it’s essential to sync IT strategies with business objectives for lasting success. Technology has shifted from a back-office function to a core enabler of business growth, innovation, and competitive advantage.

Business 458
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What is data architecture? A framework to manage data

CIO

Data architecture goals The goal of data architecture is to translate business needs into data and system requirements, and to manage data and its flow through the enterprise. Data modeling takes a more focused view of specific systems or business cases. An organizations data architecture is the purview of data architects.

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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 458
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Gen AI in 2025: Playtime is over, time to get practical

CIO

Generative AI playtime may be over, as organizations cut down on experimentation and pivot toward achieving business value, with a focus on fewer, more targeted use cases. Much of the major publicized advancements in gen AI are coming from general-use models focused on individual use cases, not complex business uses, he says.

Startups 541
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CIOs contend with gen AI growing pains

CIO

The road ahead for IT leaders in turning the promise of generative AI into business value remains steep and daunting, but the key components of the gen AI roadmap — data, platform, and skills — are evolving and becoming better defined. That was the key takeaway from the “What’s Next for GenAI in Business” panel at last week’s Big.AI@MIT

Airline 510
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What is business intelligence? Transforming data into business insights

CIO

Business intelligence definition Business intelligence (BI) is a set of strategies and technologies enterprises use to analyze business information and transform it into actionable insights that inform strategic and tactical business decisions.