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Unlocking the path to strategic advantage with AI in ITSM

CIO

Failing to tap into its potential keeps IT teams trapped in maintenance mode instead of innovation mode. The report highlighted that a small shift from a well-executed AI-powered ITSM strategy—like 3% of developers’ time redirected from troubleshooting to innovation—could translate into significant business outcomes.

Advantage 588
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How small businesses can take advantage of the AI PC productivity surge

CIO

Often in business we see the recurring phenomenon of the first-mover advantage that comes when organisations pounce on a trend to steal a march on rivals. The opportunity to be an early adopter in AI is here now as new products provide big advantages for those bold enough to commit to change. Requires Microsoft account.

Advantage 659
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A strong CX ecosystem ignites innovation, accelerating next-gen customer service

CIO

Customer experience (CX) technologies are reaching new levels of innovation, enabling businesses to create deeper customer connections and new pathways to business growth. Avaya has built a solid foundation to lead CX innovation by integrating advanced capabilities and AI into every facet of the customer interaction.

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AI success depends on a culture of innovation

CIO

If we remain solely focused on just building better and better AI capabilities, we risk creating an amazing technology without clear applications, public acceptance, or concrete returns for businesses. Innovation is what will make companies successful in an AI-driven future. Instead, it needs to be coupled with innovation.

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How top IT leaders create first-mover advantage

CIO

In a business environment defined by volatility, uncertainty, complexity, and ambiguity (VUCA), the most successful CIOs are more than technology leaders; they’re “chief intentional officers.” Yet Sample cautions CIOs to take a step back and make sure the supposed game-changer is something your business really needs to participate in.

Advantage 765
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How innovation workshops help to get smart about gen AI use cases

CIO

When it comes to identifying and prioritizing opportunities for business value across the enterprise, gen AI use cases, specifically, are arguably no different than any other technology-related ones. Of course, there are innumerable ways to run an innovation workshop or brainstorming session, so here’s one in particular that worked well.

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Legendary CIO Anil Cheriyan on delivering innovation that matters

CIO

During the show, Cheriyan reflected on his decades-long career and the principles and philosophies he’s applied to successfully innovate, collaborate, and lead people and transformations. Dan Roberts: What emerging technologies do you believe will have the most significant impact on businesses in the next five to ten years?