Unlocking the path to strategic advantage with AI in ITSM
CIO
NOVEMBER 14, 2024
For AI to make an impact, ITSM must be embraced not as a functional must-have, but as a competitive differentiator. The report highlighted that a small shift from a well-executed AI-powered ITSM strategy—like 3% of developers’ time redirected from troubleshooting to innovation—could translate into significant business outcomes.
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