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CIO metrics are failing digital transformation; it’s time to radically rethink success

CIO

As digital transformation becomes a critical driver of business success, many organizations still measure CIO performance based on traditional IT values rather than transformative outcomes. To drive change, a reworking of what defines CIO/IT success is needed, with a focus on strategic business goals, innovation, and market differentiation.

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Competition is stiff, but retailers know what it takes to compete

CIO

Changing consumer behavior and expectations, competition from major e-retailers, evolving cybersecurity challenges, inflationary pressures, sustainability and environmental concerns, and the pressure to take advantage of AI are all very real concerns for retailers today. Retailers have a lot of work to do, but their goals are achievable.

Retail 243
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5 top business use cases for AI agents

CIO

At the time, the best AIs couldnt pass the 5% mark on the SWE-bench, a challenging benchmark designed to see how well AI can solve real-world coding problems. The next evolution of AI has arrived, and its agentic. The technology is relatively new, but all the major players are already on board. Devin scored nearly 14%.

Business 538
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What fuels Soltour’s strategy of digitalization and innovation

CIO

The bigplayers,such as OTAs [Online Travel Agencies], are advancing in their adoption of new technologies, taking advantage of AI andbig datatools,while other actors are in earlier stages of integration, he says. However, he adds,the maturityvaries in one of the most consolidated verticals at a national level.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Lufthansa’s customer experience (CX) strategy has three pillars, Rückert says: physical, service, and digital. Self-service is now much more important.”

Airline 541
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Gaining an AI advantage: Not all AIs are created equal

CIO

We have seen a lot of companies promising AI solutions for Cybersecurity in the Cloud, but let’s be clear: when it comes to AI in Cybersecurity, it is important to understand that not all AIs are created equal. Real-time processing is key to keeping systems secure and ensuring swift incident handling. unique users and 49.75

Advantage 397
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

This choice was bolstered by third-party benchmark reports, which highlighted significant advantages such as approximately 35% lower total cost of ownership (TCO) compared to traditional solutions. Could you share some facts and figures about Mashreq’s digital transformation process over recent years?

Banking 448