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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 448
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5 top business use cases for AI agents

CIO

In October, Microsoft announced that 100,000 organizations including Standard Bank, Thomson Reuters, Virgin Money, and Zurich Insurance are using Copilot Studio, double the number just months earlier. That includes a couple of the major open source models, he says, because they offer privacy, cost advantages, and lower latency.

Business 538
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Mastercard takes on UPI with new biometric payment passkey in India

CIO

The new service will initially pilot in India with some of the country’s largest payment players, including payment aggregators such as Juspay, Razorpay, and PayU, along with major online merchants like bigbasket and leading banks such as Axis Bank, Mastercard said in a statement.

Banking 459
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The Hartford CIO Deepa Soni on transforming at scale

CIO

In a career spanning such companies as IBM, KeyCorp, M&T Bank, and BMO, she has “answered the call” many times, most recently as CIO of The Hartford, where she is responsible for the overall strategy, vision, and execution of business technology, cyber, data analytics, and data science. We call this whole phenomenon information advantage.

Advantage 482
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Balancing innovation with value, cost, and practicality: The CIO’s guide to future proofing technology investments

CIO

Master the quartet: Balancing innovation, value, cost, and practicality A leading bank embarked on a cloud transformation journey in 2021, focusing on innovation by shifting critical operations to the cloud to enable AI-driven services. To manage costs, the bank selected a hybrid cloud model, optimizing expenses and data control.

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Trust Bank’s commitment to CX as a digital disruptor

CIO

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. As a bank, you cannot fail.” For us, we move fast and you don’t fail.

Banking 370
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What’s the CIO’s role in developing a sustainability strategy?

CIO

IDC’s Worldwide Sustainability predictions suggest that in 2024 some 35% of organizations will generate sustainability benefits, using AI to generate sustainability-driven cost benefits and competitive advantages. Contact us today to learn more.