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Unlock the full potential of AI in ITSM by downloading the report “ The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse.” It’s no longer just about keeping the lights on—it’s about empowering IT to drive business growth.
We had an insightful conversation about how to approach the adoption of emerging technologies as well as what it takes — and when it makes sense — to gain first-mover advantage in this environment. The ability to tell a story that gets the C-suite on board and connects with a non-technical audience is key.
Often in business we see the recurring phenomenon of the first-mover advantage that comes when organisations pounce on a trend to steal a march on rivals. The opportunity to be an early adopter in AI is here now as new products provide big advantages for those bold enough to commit to change.
Strategic investment: Assess the current state of your tech debt using the recommended actions in our report , with the goal to enable AI scaling and competitive advantage. Most importantly, position technical debt management not as a cost center, but as an investment in business agility and competitive advantage.
In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage. Empower everyone at the company to transform intel into competitive advantage. You’ll learn how to: Get precisely the right intel. Eliminate complicated sharing.
That’s great, because a strong IT environment is necessary to take advantage of the latest innovations and business opportunities. There are multiple examples of organizations driving home a first-mover advantage by adopting and embracing technology modernization when the opportunity presents itself early.”
If 2023 was the year of AI discovery and 2024 was that of AI experimentation, then 2025 will be the year that organisations seek to maximise AI-driven efficiencies and leverage AI for competitive advantage. Primary among these is the need to ensure the data that will power their AI strategies is fit for purpose.
Modern data architectures must be designed to take advantage of technologies such as AI, automation, and internet of things (IoT). To take advantage of emerging technologies, data architectures should support real-time data streaming and micro-batch data bursts. Scalable data pipelines. Seamless data integration.
Take advantage of agentic AI From simple tasks such as generating and distributing content, to more complex use cases such as orchestrating enterprise software, AI agents are transforming industries, states Gary Bailey, CIO at Phillips Edison & Co., owner and operator of grocery-anchored neighborhood shopping centers.
Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction. Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals.
The key advantage of composable solutions is flexibility. They offer the ability to quickly adapt and innovate, creating a competitive advantage in fast-moving markets. By following these recommendations, CIOs can position their organizations to take full advantage of the evolving SaaS landscape.
Core42 equips organizations across the UAE and beyond with the infrastructure they need to take advantage of exciting technologies like AI, Machine Learning, and predictive analytics. “Collaborations between public and private organizations will be vital for the UAE to deliver on its ambitious digital agenda.
Operational AI offers organizations significant benefits, including time and cost savings, and critical competitive advantages in today’s business landscape.
Bringing mainframe data to the cloud Mainframe data has a slew of benefits including analytical advantages, which lead to operational efficiencies and greater productivity. Despite the benefits of bringing mainframe data to the cloud, many organizations are not taking advantage of this opportunity, as the Foundry survey shows.
This is a huge advantage.” “Centralizing accounts payable on the one SAP platform has made it possible to consolidate the payable process,” says Richard Caluori, Director of Corporate Controlling at Western Sugar Cooperative. This capability enables our managers to track, manage, and pay invoices across different plants.
Fighting fire with fire For these reasons, organizations that wish to curb the burgeoning impact of AI on their cyber risks need to be particularly vigilant while taking advantage of the abilities of AI to stem this tide of attacks.
It becomes a cost vs. benefit conversation, where there can be huge advantages if the company is willing to adjust as more governance becomes established.” “CIOs need to be aware of the changing tides in this space and meter investment to align with the risk tolerance of their company,” Melby says. “It
“Organizations should be taking a more strategic approach to their talent and demand pipelines in order to put in the place the skills development programs now so that they can take advantage of internal talent and mobility, retaining valuable organizational knowledge and expertise, while building the skillsets required for the future,” says Marks. (..)
Although experimentation will continue, many organizations are likely to focus on projects that give them a competitive advantage, not general HR, digital assistant, or chatbot projects, says Dev Nag, CEO of QueryPal, a support automation company.
Laying the foundations for generative AI requires a business-wide approach to data-driven decision-making that empowers the entire workforce to take full advantage of the technology while offering confidence and assurance to the business that it is safe and secure to embark on this journey.
These areas of spending are not just responses to current trends but are strategic investments that will foster long-term innovation, resilience, and competitive advantage.” “The rapid accumulation of data requires more sophisticated data management and analytics solutions, driving up costs in storage and processing,” he says.
Self-guided tours are no longer just a convenience theyre a strategic advantage, modernizing how we engage with prospects and improving our ability to meet them where they are, she says.
Look for differentiated third-party services that help to build mid- and long-term competitive advantages, and partners that support smart-agent ecosystems. Human in the loop will be a high consideration as organisations weight the autonomy of certain decisions. Partnerships.
A company that adopts agentic AI will gain competitive advantages in innovation, efficiency and responsiveness and may become more agile in operations. Look to see how you can take advantage of the wide range of benefits to your business from operational efficiency and scaling to innovating faster and improving capabilities.
Proprietary data is your biggest competitive advantage.” “They are not cleaning up their data,” she said, warning that although many CIOs are taking up the data challenge most aren’t preparing data properly for gen AI. Second, Guan said, CIOs must take a “platforms-based approach” to AI development and deployment.
Where innovation and agility are key drivers of competitive advantage, traditional IT metrics that shaped IT for the past 50 years are insufficient. Conclusion: Recalibrate CIO metrics The metrics used to evaluate CIOs must evolve to reflect technology’s critical business role. The metrics must reflect this necessity.
Many retailers are looking to AI for that competitive advantage. A rebound is on the horizon, which means a substantial opportunity for growth for those retailers that can get ahead of the curve. Salesforces recent State of Commerce report found that 80% of eCommerce businesses already leverage AI solutions.
The bigplayers,such as OTAs [Online Travel Agencies], are advancing in their adoption of new technologies, taking advantage of AI andbig datatools,while other actors are in earlier stages of integration, he says. However, he adds,the maturityvaries in one of the most consolidated verticals at a national level.
Taking a human-first approach to AI will help ensure our state can maintain ethics while taking advantage of the new AI innovations. AI is the new gold and in order to truly maximize its potential, we must first have the proper guardrails in place.
SAP is ultimately hindering competition, Celonis says, to gain an advantage for its own process mining solution, which it acquired with the Signavio acquisition. Customers, Celonis contends, are more or less trapped in this system because switching ERP providers is generally associated with high effort and expense.
Deepa Soni: We strongly believe that enterprise agility and speed-to-market are key competitive advantages, and they’re a key tenant of our objectives. As we think about our next step change in driving business outcomes and competitive advantage for The Hartford, it is really our AI-led transformation. Can you expand on that?
As competition heats up among cloud service providers, especially on the generative AI front, Oracle is focusing its energies on providing IT infrastructure that can help developers and enterprises take advantage of generative AI in their operations.
These innovations enabled the organization to develop an intelligent data application that would merge the disparate solutions while taking advantage of AI and other tools in an advanced analytics cloud to successfully achieve its goals, provide vital services, and adapt to changing circumstances and technology.
That includes a couple of the major open source models, he says, because they offer privacy, cost advantages, and lower latency. Gaskell says his company is LLM agnostic, meaning the AI agents can be powered by different LLMs, depending on which ones the best fit.
AI doesnt just optimizeit enables businesses to orchestrate intelligence across the value chain, unlocking new synergies, competitive advantages, and future-ready capabilities. By shifting from siloed intelligence to an intelligent enterprise , companies can break free from incremental improvements and unlock exponential transformation.
Most CIOs recognize the advantages of cloud, the global reach it provides, and the ease with which services can be scaled up and back down again. It enables us to free our people so they can innovate and create lasting competitive advantage.” But recognizing cloud advantages doesn’t always mean a smooth transition from on-prem.
Technology has shifted from a back-office function to a core enabler of business growth, innovation, and competitive advantage. In our fast-changing digital world, it’s essential to sync IT strategies with business objectives for lasting success.
As one recently told me, it can create a time and quality advantage to upload code segments into public repos, so long as it is just a small enough segment that IP leakage is avoided.But how does one measure the risk of small enough?
It’s our own version of Copilot, effectively,” Beswick says, explaining the other core advantage of the company’s standards approach. The platform include custom plug-ins to Word, Outlook, and PowerPoint. This costs me about 1% of what it would cost” to license the technology through Microsoft.
AIOps can put an end to finger-pointing Even if the advantages are clear, the right story is also needed internally to initiate an introduction. That is why many companies are currently introducing AIOps as isolated solutions or are piloting its use. They want to gain experience and create the basis for a comprehensive introduction.
This notion that the data is within their power to mine it for business advantage is different. It really drives sustainability and is a growth engine that helps develop a competitive advantage.” Companies’ data needs to be protected, and companies need to be able to take advantage of the data that they have,” he says.
NetSuite moves to Oracle Autonomous Database and other updates As part of this weeks updates, NetSuites Goldberg said that the company was migrating to Oracle Autonomous Database to take advantage of the fully managed Oracle Database in Oracle Cloud Infrastructure (OCI).
It’s our own version of Copilot, effectively,” Beswick says, explaining the other core advantage of the company’s standards approach. The platform include custom plug-ins to Word, Outlook, and PowerPoint. This costs me about 1% of what it would cost” to license the technology through Microsoft.
C-suite executives naturally have a distinct advantage in understanding gen AIs potential to solve business problems, enhance workforce productivity, and provide a strategic edge, said Abhishek Gupta, CIO at Indias leading satellite broadcaster Dish TV.
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